Frequently asked questions

What's your minimum order quantity?

We have no minimum order quantity for most items. For bulk pricing tiers, quantities typically start at case or pallet quantities — ask your account manager for details.

How quickly can you ship?

In-stock items ship same or next business day from our Cleveland distribution center. Ground transit is typically 1–3 days to most Midwest locations. We also offer expedited freight for urgent needs.

Do you offer account pricing for repeat customers?

Yes. We offer net-30 terms and volume pricing for established accounts. Contact our sales team to set up a credit account — approval usually takes 1–2 business days.

Can you source items that aren't in your catalog?

Absolutely. We work with over 400 suppliers and can source specialty items on request. Send us your part number, spec sheet, or OEM model number and we'll confirm availability and pricing within 24 hours.

What brands do you carry?

We stock products from Baldor, Dayton, Grainger, Norton, 3M, Milwaukee, Stanley, and many others. We also carry a line of house-branded products for cost-sensitive applications.

Do you offer technical support for equipment selection?

Yes. Our technical sales team can help you spec motors, pumps, compressors, and drives for your application. We can review your requirements and recommend the right product — no charge.

What's your return policy?

Standard stock items can be returned within 30 days in original, unopened condition. Custom or special-order items are non-returnable. Contact us within 5 days of receipt for defective items.

Do you deliver, or is it ship only?

We ship via UPS, FedEx, and LTL freight. Local delivery to the Greater Cleveland area is available for orders over $500. Talk to your account manager about delivery options.